Refund policy

Return & Refund Policy

Aficart
Email: jlstore0000@gmail.com

At Aficart, we aim to ensure customer satisfaction with every purchase. Please review our return and refund policy carefully before placing an order.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, unworn, and in its original condition.
  • The item must be returned with original packaging, tags, and accessories.
  • Return requests must be made within 7–14 days of delivery (you can adjust this timeframe).

Items that are not eligible for return:

  • Customized or personalized products
  • Items purchased on clearance or sale
  • Gift cards or digital products
  • Used, damaged, or altered items

2. Return Process

To initiate a return:

  1. Email us at jlstore0000@gmail.com with:
    • Order number
    • Reason for return
    • Photos (if item is damaged or defective)
  2. Once approved, we will provide return instructions and the return shipping address.
  3. Ship the item back within the given timeframe.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable shipping service, as we are not responsible for lost returns.

4. Refunds

Once we receive and inspect your return:

  • You will be notified of approval or rejection.
  • If approved, the refund will be processed within 5–10 business days.

Refunds will be issued:

  • To the original payment method
  • Excluding original shipping charges (unless the return is due to our error)

5. Damaged or Incorrect Items

If you receive a damaged, defective, or wrong item:

  • Contact us within 48 hours of delivery.
  • Provide clear photos and order details.

We will offer:

  • Replacement OR
  • Full refund (including shipping, if applicable)

6. Exchanges

We only replace items if they are defective or damaged. For exchanges:

  • Contact us via email for assistance.

7. International Orders

  • Customers are responsible for any customs duties, taxes, or import fees.
  • Delivery delays due to customs are beyond our control.
  • Returns from international orders follow the same policy.

8. Order Cancellation

  • Orders can be canceled within 24 hours of placing them.
  • After this period, orders may already be processed and cannot be canceled.

9. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

📧 jlstore0000@gmail.com